Legal
Refund policy
We want you to be sure about Tanitar, so your first payment on a paid plan comes with a 14-day refund.
14-day refund
If you're not happy with a paid plan, ask within 14 days of your first payment and we'll refund that payment in full. No reason is needed.
Cancelling
You can cancel at any time. Your plan stays active until the end of the period you've paid for, and you won't be charged again. After that, your site moves to the Free plan's limits.
After the 14 days
Payments made after the first 14 days, including renewals, aren't refunded, and we don't refund part of a period you've already started.
Billing mistakes
If you're charged twice or charged the wrong amount, we'll put it right whenever you tell us.
Enterprise
Enterprise plans follow the refund terms in your signed contract.
How refunds are paid
Refunds go back to the way you paid, through our payment partner. Your bank may take a few days to show them.
Your legal rights
This policy doesn't affect any rights you have under the law where you live.
To ask for a refund or report a billing mistake, email hello@tanitar.com from your account's address.